Shipping Policy

Most fixtures ship UPS or FedEx. Items shipped freight are delivered to curbside or driveway only; for any additional delivery needs, please contact our sales professionals at 888-954-2284.

Our shipping costs for most items are based on each item's size, weight, shipping method and delivery address. The actual shipping cost may be higher if a different shipping method is selected and will be shown during checkout. Shipping estimates are based on locations within the continental US.

Expedited Shipping
2nd day and overnight deliveries carry an additional charge, when available. Please contact our sales professionals at 888-954-2284.

How Long Does It Take To Ship?
The following applies to all orders with in-stock merchandise: Orders generally ship within 24-36 hours. Orders containing large items (toilets, tubs, bathroom furniture, etc.) will ship via common carrier and should arrive within 5-15 days.

UPS/FedEx:
Smaller items are generally shipped via UPS or Fed Ex. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.

If you discover internal (non-visible) damages after the delivery has been signed for then you need to notify us within 48 hours of receipt.

TheBathroomDepot.com cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.

At TheBathroomDepot.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately.

If you have any questions regarding your delivery, please contact our customer service department at: 888-954-2284.

Shipping Restrictions
UPS, Fed-Ex or Freight deliveries are not available on Saturday or Sunday.

We currently do not ship lighting to Alaska, Canada, Hawaii, Puerto Rico, or US territories. Plumbing orders shipping to these areas are quoted on a per order basis.
If you need items shipped to these locations or other international locations please contact our sales department to determine whether shipment is possible.