Return & Exchange

Please inspect your package immediately upon receipt for shipping damages.   If the product you received appears to be damaged from the outside or if you discover any damage while the driver is there, you should mark such damage on the delivery receipt and/or bill of landing. The driver must write down next to your signature, that the items are being accepted, but they are damaged. You must notify us within 48 hours of receipt of any shipping damages. We cannot take responsibility for shipping damages beyond this point.

If the product you received has manufacturing defects, contact us within 48 hours and we will get the item replaced or fixed. If you just want to return the defective item a restocking fee will apply.

You must call us for a Return Authorization number (RA#) at 1-888-954-2284. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused and customer will be responsible for shipping charges going back to the customer. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY THEBATHROOMDEPOT.COM. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

There is a 15% restocking fee plus all shipping charges on merchandise returned/exchanged for any reason other than a product defect or damage. If the product received is defective or damaged, The Bathroom Depot will replace the item.

We cannot accept returns for items damaged in transit where that damage is not reported to us within 48 hours of a customer accepting that shipment. Damages must be reported within that period of time.

TheBathroomDepot.com is merely a reseller and does not warranty any products, although most manufacturers warranty their products. (All warranties will be honored by the respective manufacturer.) If the product you received has manufacturing defects, contact us within 48 hours and we will get the item replaced or fixed. 

Custom Made Orders
Custom made orders are exactly that. They are crafted to your taste and your liking .Once crafted, they have no use in our warehouse. Therefore, once the custom made orders are processed, we are unable to give any type of refund for this order under any circumstances.

Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either us or the manufacturer. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.

Wrong Products received
if you are shipped a different product than you ordered, please contacts us via email or 1-888-954-2284 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship they back. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.

If you would like to check on the status of your return please send an email to returns@thebathroomdepot.com or call our Returns Department.

Defective Products
if the product you receive has manufacturing defects contact us at or call 1-888-954-2284 within 48 hours of receiving the product and theBathroomDepot.com will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

If you have further questions, please feel free to call us at 1-888-954-2284